Question 1

Are you licensed?

Accepted Answer

Yes. J.S. Plumbing & Sewer, Inc. holds Illinois license numbers 055-044746 and 058-198581, and owner Joe Sjostrom is background checked.

Question 2

Who actually shows up to my house?

Accepted Answer

Joe does. This is an owner-operated company — the person you talk to on the phone is the person who does the work.

Question 3

My sump pump stopped working. What should I do?

Accepted Answer

Check that it's plugged in and the breaker hasn't tripped. If water is rising in the pit, call right away — a battery backup system can keep this from happening again.

Question 4

How do I know if my water heater needs replacing?

Accepted Answer

Rusty water, rumbling noises, water pooling around the base, or running out of hot water fast are all signs. Most tank heaters last around 8–12 years.

Question 5

What are signs of a sewer line problem?

Accepted Answer

Multiple drains backing up at once, gurgling toilets, sewage smells, or water coming up in a basement floor drain usually point to the main sewer line.

Question 6

Do you work on septic systems?

Accepted Answer

Yes — septic repair, maintenance, and inspections for homes that aren't on city sewer.

Question 7

How do I get a price?

Accepted Answer

Call or text 224.456.8087 with a description (photos help!), or send a request through the contact page.

Questions & Answers

Got a leak? A backup? Call Joe.